Refund policy

At BlackTag Supply, we are committed to providing reliable products and clear, transparent policies. Please review the information below carefully before placing an order.

Refund eligibility

Refunds or replacements are only issued for items that arrive damaged or defective.

We do not offer refunds or returns for:

  • Change of mind
  • Items that did not sell
  • Dissatisfaction unrelated to defects
  • Incorrect product selection
  • Normal wear and tear or misuse

By placing an order, you agree to these terms.

Cancellations policy

Orders may be modified or canceled within 24 hours of placement. After 24 hours, orders are typically in processing and cannot be changed or canceled.

If a cancellation is approved within the allowed timeframe, refunds (if applicable) will be processed within 10 business days.

Damaged items policy

We carefully inspect and package all products before shipping. An item is considered damaged only if it arrives with a manufacturing defect or physical damage that prevents proper use.

The following are not considered damage:

  • Minor cosmetic packaging damage
  • Dented boxes with a functional product
  • Damage caused by normal use, wear, or misuse

Reporting a damaged item

  • You must notify us within 48 hours of delivery

Email our support team with:

  • Your order number
  • Clear photo(s) showing the damage

Once reviewed and approved, we will issue a replacement or refund at our discretion. Return shipping is covered only for approved damaged items.

Returns

We do not accept returns for non-damaged items.

Unauthorized returns or returns sent without approval will not be accepted and may be returned to the sender at their expense.

Refund processing

• Approved refunds are processed in U.S. Dollars ($USD)

• Refunds are issued to the original payment method

• Processing time may take up to 10 business days after approval

• BlackTag Supply is not responsible for bank processing delays or foreign transaction fees

Product use & responsibility

Customers are responsible for using products as intended and following all usage instructions provided.

BlackTag Supply is not responsible for damage, injury, or malfunction caused by improper use. Refunds or replacements related to misuse are not guaranteed and are handled at our discretion.

If you experience any issues, discontinue use immediately and contact our support team. support@blacktagsupply.com

Shipping & delivery disclaimer

We strive to ship orders promptly; however, BlackTag Supply is not responsible for delays, lost, or stolen packages caused by couriers, customs, or other factors beyond our control.

For delivery issues, please contact the shipping carrier directly.